My Grandma's Of New England ®

Website and Customer Privacy Policy

General

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This policy will be continuously assessed against new technologies, business practices and our customers' needs.

The following discloses our information gathering and usage practices for the My Grandma’s of New England® Website.

E-mail Information

My Grandma’s of New England® collects certain personal information when you add your name to our e-mail list, request addition to our gift reminder service or make a purchase from our online retail store. The site offers several opportunities for visitors to register for promotional and informational mailings. When you register, we ask for information such as your name, e-mail address, zip code, and where you heard about us. We use this contact information to send users information about our company and its products and services, gauge marketing results and strategize for future marketing endeavors. Users may opt-out of receiving future mailings at any time.

My Grandma’s of New England® is the sole owner of the e-mail registration information collected on this site. We will not sell, share, or rent this information to others in any way unless ordered by a court of law. We will never share, sell, or rent individual personal information with anyone without your advance permission. Information submitted to us is only available to employees managing this information for purposes of contacting you regarding your order(s) or sending you e-mails based on your request for information. Uses of your information, for reasons other than what is hereby stated, constitute a violation of this policy.

Choice/Opt-out

My Grandma’s of New England® uses Constant Contact to control and manage our opt-in e-mail lists. This software provides users the opportunity to opt-in and opt-out of receiving e-mail communications from us. This opportunity is made available during sign-up for our e-mail lists and in all e-mail messages delivered from our company. You may also e-mail us at Customer Service and request removal from our lists. Once a user opts-out, the user will not receive future e-mail communications from us of a marketing nature.

Credit Card Information

If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you will need to provide, at the minimum, the following information:

• Name
• Mailing Address
• Billing Address
• Credit Card Number, Credit Card Expiration Date and CCV (Credit Card Verification) Code from the reverse of the credit card (this CCV is located on the front of an American Express card.)
• Home and / or business phone number

My Grandma’s of New England® utilizes the shopping cart services of Morse Data InOrder®. When you purchase from My Grandma’s, Morse Data's InOrder ® acts as the proxy for the transaction by providing a secure shopping cart and information import and export services. Morse Data InOrder ® and My Grandma's of New England ® work to protect the security of your information by employing Secure Sockets Layer (SSL) software, which encrypts the transmission of information that you input during the ordering process. Our shopping cart meets all requirements and is granted quarterly Certificates of PCI Compliance from Control Scan.

Consumer protection laws have been established to protect you against the unauthorized use of your credit card. In addition, federal laws limit your liability (responsibility) to $50.00 should someone steal your credit card or credit card information and charge your credit card account without authority. To show you that My Grandma’s is committed to a secure shopping experience at www.MyGrandma.com, My Grandma’s will reimburse you, up to the full $50.00, if your credit card company makes you pay any part of your $50.00 liability due to fraudulent charges made on your credit card at www.MyGrandma.com. Of course, you must have properly notified your credit card company about the fraudulent charges in order for us to reimburse you. Your credit card company notification must meet fraud reporting time guidelines and you must provide us with the written evidence that you were charged.

Notification of Changes

If we make changes to our privacy policy, we will post those changes on our Privacy Policy page so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

Terms of Use

Please read our Terms of Use for further information regarding this Website and its contents.

Comments / Questions

Questions, comments, requests for clarification, or to report a violation regarding this Website’s Privacy Policy, should be addressed via e-mail to Customer Service or, if in writing, to My Grandma’s Website Security, 1636 Hyde Park Avenue, Boston, MA 02136.