My Grandma's Of New England ®

Website and Customer Privacy Policy

General

Our Privacy Policy was developed as an extension of our commitment to combine the highest-quality products and services with the highest level of integrity in dealing with our customers and partners. The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This policy will be continuously assessed against new technologies, business practices and our customers' needs.

The following discloses our information gathering and usage practices for the My Grandma’s of New England® Website.

E-mail Information

My Grandma’s of New England® collects certain personal information when you add your name to our e-mail list, request addition to our gift reminder service or make a purchase from our online retail store. The site offers several opportunities for visitors to register for promotional and informational mailings. When you register, we ask for information such as your name, e-mail address, zip code, and where you heard about us. We use this contact information to send users information about our company and its products and services, gauge marketing results and strategize for future marketing endeavors. Users may opt-out of receiving future mailings at any time.

My Grandma’s of New England® is the sole owner of the e-mail registration information collected on this site. We will not sell, share, or rent this information to others in any way unless ordered by a court of law. We will never share, sell, or rent individual personal information with anyone without your advance permission. Information submitted to us is only available to employees managing this information for purposes of contacting you regarding your order(s) or sending you e-mails based on your request for information. Uses of your information, for reasons other than what is hereby stated, constitute a violation of this policy.

Choice/Opt-out

My Grandma’s of New England® uses Constant Contact to control and manage our opt-in e-mail lists. This software provides users the opportunity to opt-in and opt-out of receiving e-mail communications from us. This opportunity is made available during sign-up for our e-mail lists and in all e-mail messages delivered from our company. You may also e-mail us at Customer Service and request removal from our lists. Once a user opts-out, the user will not receive future e-mail communications from us of a marketing nature.

Credit Card Information

If you choose to purchase products or services from us or our partners, you may need to give personal information and authorization to obtain information from various credit services. For example, you will need to provide, at the minimum, the following information:

• Name
• Mailing Address
• Billing Address
• Credit Card Number, Credit Card Expiration Date and CCV (Credit Card Verification) Code from the reverse of the credit card (this CCV is located on the front of an American Express card.)
• Home and / or business phone number

My Grandma’s of New England® utilizes the shopping cart services of Morse Data InOrder®. When you purchase from My Grandma’s, Morse Data's InOrder ® acts as the proxy for the transaction by providing a secure shopping cart and information import and export services. Morse Data InOrder ® and My Grandma's of New England ® work to protect the security of your information by employing Secure Sockets Layer (SSL) software, which encrypts the transmission of information that you input during the ordering process. Our shopping cart meets all requirements and is granted quarterly Certificates of PCI Compliance from Control Scan.

Consumer protection laws have been established to protect you against the unauthorized use of your credit card. In addition, federal laws limit your liability (responsibility) to $50.00 should someone steal your credit card or credit card information and charge your credit card account without authority. To show you that My Grandma’s is committed to a secure shopping experience at www.MyGrandma.com, My Grandma’s will reimburse you, up to the full $50.00, if your credit card company makes you pay any part of your $50.00 liability due to fraudulent charges made on your credit card at www.MyGrandma.com. Of course, you must have properly notified your credit card company about the fraudulent charges in order for us to reimburse you. Your credit card company notification must meet fraud reporting time guidelines and you must provide us with the written evidence that you were charged.

Notification of Changes

If we make changes to our privacy policy, we will post those changes on our Privacy Policy page so that our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

My Grandma's of New England ® reserves the right to modify this privacy statement at any time, so please review it frequently. If My Grandma's of New England ® makes material changes to this policy you will be notified here, by email, or other places deemed appropriate.

Requesting, Editing, and Deleting Account and Personal Information

You can change your Mygrandma.com Account Information (except your username), at any time. My Grandma's of New England ® may send you certain communications relating to the Mygrandma.com service, such as service announcements and administrative messages that are considered part of your account. You can delete your My Grandma's of New England ® account by emailing customerservice@mygrandma.com. Please note that your identification, billing and contact information may remain in My Grandma's of New England ® records for some period.

My Grandma's of New England ® limits access to personal information about you to employees who My Grandma's of New England ® believes reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Your Mygrandma.com Account Information is password-protected.

If your personally identifiable information changes you may correct or update it by making the change on your Mygrandma.com account page. You may delete or deactivate your account by emailing Customer Support at customerservice@mygrandma.com. My Grandma's of New England ® will respond to your request within 10-20 business days.

Security

The security of your personal information is important to us. Your Mygrandma.com account information is protected by a password for your privacy and security. You need to work to protect against unauthorized access to your password and to your computer by signing off once you have finished using a shared computer. When you enter sensitive information (such as credit card number) for registration My Grandma's of New England ® encrypts that information using Secure Sockets Layer (SSL). My Grandma's of New England ® follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once My Grandma's of New England ® receives it. No method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while My Grandma's of New England ® strives to use commercially acceptable means to protect your personal information, My Grandma's of New England ® cannot guarantee its absolute security. If you have any questions about security on My Grandma's of New England's Web site, you can email My Grandma's of New England ® at customerservice@mygrandma.com.

Terms of Use

Please read our Terms of Use for further information regarding this Website and its contents.

Comments / Questions

Questions, comments, requests for clarification, or to report a violation regarding this Website’s Privacy Policy, should be addressed via e-mail to Customer Service or, if in writing, to My Grandma’s Website Security, 1636 Hyde Park Avenue, Boston, MA 02136.